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Free Shipping on orders over $50

Orders despatched within 48 hours

Delivery Time 1-5 Business Days*

 

Delivery FAQs 

Where do you ship to?

We ship Australia wide! We don't ship internationally right now.

 

What are your order processing times?

We endeavour to process your order within 48 hours with the exception of weekends, public holidays, sales events, Christmas and New Year periods.

 

How can I track my order?

After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped. All orders are shipped with Direct Freight and can be tracked at http://www.directfreight.com.au with the tracking number provided in the confirmation email.

 

How long will it take for my order to arrive?

Orders are despatched from Sydney and usually take 1-5 business days to arrive. Delivery to remote areas may take longer. Delivery time is from time of despatch, not the time you placed the order.

 

Can I request a delivery date?

We know you can’t wait to receive your order so if you need it before a certain date, we will do our best! Contact us first via customerservice@frostbland.com.au with ‘Requested Delivery Date’ in the subject line and we will advise whether this is possible. Unfortunately, we cannot guarantee delivery dates or refund the order if it not delivered by the requested date.

 

Important notes about your delivery

Please make sure you enter the delivery details correctly as we cannot redirect your order to another address.

We are unable to deliver to P.O Boxes or Parcel Lockers, please use street addresses only.

If you are having your parcel delivered to your work address, please include the company name so it is easier for us to find you.

All orders require signature on delivery. If you choose ‘Authority to leave’ at checkout, you agree the parcel is received when left at your premises. We cannot accept liability for any items stolen or damaged after delivery has taken place. Click here for more details

*Delivery to remote areas may take longer.